Privacy Policy & Protection manis33 Personal Data

Welcome to the manis33 Privacy Policy. This document constitutes a legally binding agreement between you as the user and manis33 as the operator of the online gaming platform operating under the domain https://manis33.vu. We care about every user's privacy and are committed to ensuring that your personal information is handled responsibly, transparently, and securely.

This Privacy Policy explains the types of personal data we collect from you, how we use it, who it may be shared with, and your rights in relation to that personal data. This document also describes the technical and organisational measures we take to protect your data from unauthorised access, disclosure, or misuse.

This Privacy Policy applies to all services offered by manis33, including the main website, mobile apps for Android and iOS, and all our official communication channels. We encourage you to read this document carefully and to contact us if you have any questions or concerns.

Manis33 only collects personal data that is genuinely necessary to provide a safe, fair, and quality service to all users. The following are the main categories of data we collect:

We do not collect sensitive data categories such as health information, sexual orientation, political views, or religious beliefs unless voluntarily shared by you in the context of responsible gambling and we are legally required to process such information.

Manis33 uses collected personal data solely for legitimate and transparent purposes. We will not process your data for any other purpose without informing you in advance. The following are the primary purposes for which your data is used:

• Account Management: Creating, verifying, and managing your user account, including the required KYC process.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and efficiently through multiple payment methods including DuitNow, FPX, Touch 'n Go eWallet, and GrabPay.
• Customer Support: Handling enquiries, resolving complaints, and providing technical assistance to users via Live Chat, email, and other support channels.
• Fraud Prevention: Identifying, investigating, and preventing fraudulent activity, money laundering, and security breaches that could affect the platform and other users.
• Responsible Gambling: Monitoring gameplay patterns to identify signs of problem gambling and providing appropriate assistance when needed.
• Marketing Communications: Sending promotional information, bonus offers, and platform updates — only to users who have consented to receive such communications.
• Service Enhancement: Analysing usage patterns to improve the interface, platform performance, and overall gaming experience.
• Legal Compliance: Fulfilling legal obligations, regulatory requirements, and directives from relevant authorities.

All data processing is carried out on a valid legal basis, whether that is your consent, contractual necessity, the company's legitimate interests, or applicable legal obligations.

Manis33 does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, there are certain situations where we may need to share your data with trusted parties:

• Payment Service Providers: Financial institutions and digital wallet providers that process your transactions are bound by strict confidentiality agreements and receive only the minimum data necessary.
• Technology Providers: Companies providing technical infrastructure such as server hosting, cloud services, and analytics tools — all subject to strict data processing agreements.
• Game Providers: Third-party gaming companies that provide casino content, sports betting, and other games on our platform receive only the minimum technical information required to deliver those games.
• Legal Authorities: When required by law, court order, or a legitimate regulatory authority, we may be required to disclose user data to the relevant authorities.
• Financial Crime Prevention: Recognised anti-fraud and anti-money laundering agencies, where there is reasonable grounds to suspect illegal activity.

Protecting your personal data from unauthorised access, loss, or damage is a top priority at manis33. We implement multiple layers of technical and organisational security measures to ensure comprehensive data protection:

• Data encryption in transit using TLS 1.3 and data encryption at rest using AES-256.
• Two-factor authentication (2FA) is available for all user accounts as an additional layer of protection.
• Continuous security monitoring 24 hours a day, 7 days a week to detect suspicious activity.
• Regular penetration testing by independent security experts to identify and address system vulnerabilities.
• Strict internal access controls ensure that only authorised staff can access user data, and only to the extent required to perform their duties.
• Regular security awareness training for all staff who handle user data.
• Tested incident response procedures to manage any security breaches swiftly and effectively.

While we take all reasonable steps to protect your data, no system is entirely immune. We encourage you to play your part in keeping your account secure by using a strong password, not sharing your login credentials, and notifying us immediately if you suspect any unauthorised access to your account.

Manis33 uses cookies and similar tracking technologies to enhance the user experience, ensure session security, and gather analytics data that helps us improve the platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Saving your preferences such as language, display settings, and favourite games to improve ease of use.
• Analytics Cookies: Collecting information on how you use the platform, including pages visited and time spent on each page, to help us understand usage patterns and improve our services.
• Security Cookies: Used to detect and prevent fraudulent activity, including suspicious login attempts and the use of multiple accounts.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality and performance of the manis33 platform. For more information on managing cookies, please refer to your web browser's documentation.

As a data subject, you have certain rights regarding the personal data held by manis33. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact our privacy team via email at [email protected] or through the platform's Live Chat. We will process your request within 30 business days.

Manis33 is a platform intended exclusively for adults aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.

We employ multiple mechanisms to prevent access by minors, including age verification during registration, identity document checks during the KYC process, and monitoring of suspicious usage patterns. Child protection is a shared responsibility, and we value the cooperation of parents and guardians in monitoring their children's internet use.

Manis33 only retains your personal data for as long as necessary to fulfil the original purpose of collection or as required by applicable law. The following are general guidelines for our data retention periods:

• Active Account Data: Retained for the duration your account is active and for a period of at least 5 years following account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with applicable financial and taxation legal requirements.
• Security Logs: Retained for 12 months to assist with security incident investigations and fraud prevention.
• Support Communication Data: Retained for 3 years for reference purposes and service quality improvement.
• Cookie Data: Depending on the cookie type, ranging from the current session (session cookies) to a maximum of 2 years (persistent cookies).

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised using industry-recognised methods. Data that has been anonymised and can no longer be linked to you may be retained for analytics and research purposes.

Manis33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. Any amendments will take effect immediately upon the latest version being published on this website.

• For significant changes, we will notify you via a prominent notice on the platform or by email to your registered address at least 14 days before the changes take effect.
• The "Updated" date at the top of this document will always reflect the date of the most recent amendment.
• Continued use of the manis33 platform following any amendments constitutes your acceptance of the revised policy.
• You are advised to review this page periodically to stay informed of how we manage your personal data.

If you disagree with any amendments made, you have the right to close your account and request the deletion of your personal data, subject to applicable legal retention obligations. Please contact our support team for assistance with this process.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our privacy team is ready to assist you:

• Privacy Email: [email protected] — please set the email subject to "Privacy Inquiry" for faster handling.
• Live Chat: Available 24/7 via the chat icon at the bottom corner of the manis33 website or app.
• FAQ: Visit page FAQ us for answers to frequently asked questions about privacy and account security.

We are committed to responding to all privacy-related enquiries within 5 business days. For more complex requests such as data transfers or account deletion, processing may take up to 30 business days as required by law.